FAQs
Frequently Asked Questions
What's Avensa's focus?
Avensa connects you with vetted technicians for tech installation, offering a standardized and reliable experience nationwide.
How does Avensa work?
Avensa connects you with pre-vetted technicians who handle the installation. You can book appointments and see pricing details on our website.
Do you operate in my area?
Check our Locations page or contact us at +1 249 979 3677 or info@avensa.ca.
Can I become a technician?
Yes! Visit our Become A Technician page for details.
What if my service isn't listed?
Use our Other Service Inquiries form to inquire about unlisted services.
What happens if the technician can't complete the service?
A dispatch fee might apply if the technician arrives but can’t finish due to unforeseen circumstances.
How much will my service cost?
Check our Services page for pricing details. The final cost might vary based on additional factors. We communicate any changes before completing the job.
When do I pay?
You can pay conveniently through our app after the service is complete. We accept all major credit/debit cards, e-transfers, and cash.
Are there taxes?
Yes, Avensa is required to charge taxes on all services.
Do weekend installations happen?
Absolutely! Our technicians are available 7 days a week.
Can you install my TV today?
We often accommodate same-day service requests, but technicians typically need at least 4 hours’ notice. Contact us to check availability.
Are you insured?
Yes, we have $2 million general liability insurance and offer a workmanship guarantee.
Can I buy products directly from you?
Currently, we only offer installation services.
What's covered by my installation?
Our $2 million general liability insurance protects you in case of damage caused by our technicians during installation.
What if there's a problem?
If any damage occurs due to our technicians during installation, our full liability insurance has you covered.
Where can I find you online?
Our website is https://avensa.ca. We may run promotions on other platforms like Google, Facebook, etc.
