Effective Date: July 23, 2026

Introduction and Contractual Agreement

These Terms of Service (“Terms”) establish a legally binding agreement between you (the “User”) and Avensa Technologies Inc., an Ontario-based corporation, along with its subsidiaries and affiliates (collectively, “Avensa”, “we”, “us”, or “our”). These Terms govern your access to and use of our website (avensa.ca), applications, content, and related services (collectively, the “Platform”).

PLEASE REVIEW THESE TERMS CAREFULLY. By accessing or utilising the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not consent to these provisions, you must immediately cease all use of our Platform.

Avensa reserves the right to modify, suspend, or terminate the Platform, or your access to it, at our sole discretion and at any time. We may also update these Terms periodically. Any changes will take effect immediately upon being posted on this page. Your continued use of the Platform following any modifications constitutes your acceptance of the revised Terms. For details regarding how we handle your personal data, please consult our Privacy Policy at avensa.ca.

Core Service Description

The Avensa Platform serves as a digital intermediary. We provide a technological framework that connects users seeking technical support, electronic device repairs (including smartphones, tablets, and computers), and hardware installations (such as televisions and smart home systems) with independent, third-party contractors and logistics providers (“Independent Providers”).

Licensing and Platform Usage

Granted License

Provided you remain in compliance with these Terms, Avensa grants you a limited, non-exclusive, revocable, and non-transferable license to access and use the Platform on your personal devices solely for your personal, non-commercial purposes.

Usage Restrictions

You strictly agree not to:

• Remove, alter, or obscure any copyright, trademark, or proprietary notices.
• Reproduce, modify, distribute, lease, sell, or publicly display any part of the Platform without our explicit written consent.
• Reverse engineer, decompile, or disassemble our software.
• Deploy automated scripts, bots, or scrapers to index or mine data from the Platform.
• Attempt to gain unauthorised access to our networks or servers.

Third-Party Platforms and Beneficiaries

Our Platform may interact with third-party networks, operating systems, and services (such as those provided by Apple, Google, Microsoft, or BlackBerry). These entities are not parties to this agreement and are not responsible for supporting our Platform. Your use of the Platform via their devices is subject to their respective terms of service. Avensa is strictly independent and not affiliated with these third parties.

User Accounts and Conduct

Account Registration

To fully utilise the Platform, you must register for an active user account.

• Eligibility: You must be at least 18 years old (or the age of majority in your jurisdiction).
• Accuracy: You are required to provide accurate, current data (name, phone number, valid payment method) and maintain its accuracy. Failure to do so may result in account suspension.
• Security: You are entirely responsible for all activity under your account and must keep your login credentials confidential.

Conduct Guidelines

You agree to use the Platform lawfully. You may not authorise minors to receive services from Independent Providers unless you are physically present. You agree not to cause property damage, nuisance, or harassment to any Independent Provider. If you book services on behalf of a guest, you agree to indemnify Avensa against any claims arising from that guest and ensure they abide by these Terms.

SMS Communications

By using Avensa, you consent to receive informational text messages (SMS) necessary for operational purposes (e.g., service updates, technician arrivals). You may opt out by emailing support@avensa.ca, though doing so may negatively impact your service experience.

Promotional Codes

Avensa may periodically issue promotional codes (“Promo Codes”). These codes:

1. Must be used lawfully and for their intended purpose.
2. Cannot be duplicated, sold, or publicly distributed without authorisation.
3. Have no cash value and may expire.
4. Can be revoked by Avensa at any time if we suspect fraud, error, or abuse.

User-Generated Content

Avensa may allow you to submit feedback, reviews, images, or text (“User Content”). While you retain ownership of your User Content, you grant Avensa a perpetual, worldwide, royalty-free, transferable license to use, display, modify, and distribute this content for business purposes without compensation or further notice.

You warrant that your User Content does not infringe on third-party intellectual property or privacy rights, and is not defamatory, obscene, highly offensive, or unlawful. We reserve the right to remove User Content at any time without notice.

Billing and Payments

Payment Facilitation

Services rendered by Independent Providers will incur charges (“Fees”). Avensa facilitates these payments strictly as a limited collection agent on behalf of the Independent Provider. Payment made through our Platform is considered equivalent to a direct payment to the contractor.

• Finality: All Fees (inclusive of applicable taxes) are due immediately upon service completion and are non-refundable, subject to Avensa’s sole discretion.
• Payment Methods: We will charge your primary designated payment method. If it fails, we may charge a secondary method on file.
• Pricing Variations: Avensa reserves the right to adjust its pricing structure at any time. Promotional rates offered to specific users will not apply to your account unless explicitly stated.

Cancellation & Site-Visit Fees

If an Independent Provider arrives at your location and the requested service cannot be completed—whether because a device is unrepairable, a TV cannot be safely mounted, or necessary information was withheld by the user—a standard site-visit fee of $70.00 (plus applicable taxes) will be charged to cover travel and labour expenses.

Warranties and Technical Liability

Service Guarantee

The Independent Provider provides a limited 90-day warranty covering parts and workmanship for all repairs and installations (including TV mounting, smart home setup, and device repairs). If a provided part suffers from a manufacturing defect within 90 days, Avensa (at our discretion) will arrange for its repair or replacement. This warranty is strictly non-transferable and requires prompt notification to both Avensa and the Independent Provider.

Data Loss and Manufacturer Warranties

• Data Backup: Avensa is not liable for any data loss that occurs during a repair. You are solely responsible for backing up your personal data before the Independent Provider begins work.
• Voided Warranties: Engaging an Independent Provider for third-party repairs may void the original manufacturer’s warranty on your device. Avensa assumes no liability should this occur.

In-Wall Wire Concealment Policy

When internal cord-concealment is requested (particularly in semi-detached homes or apartments), our non-electrician technicians will only handle low-voltage cables.

• These cables must strictly comply with the fire resistance standards outlined in the current Canadian Electrical Code.
• If your existing cables do not meet these standards, Avensa will supply compliant low-voltage alternatives.
• Any handling of high-voltage wiring strictly requires the presence of a licensed electrician. Avensa users must acknowledge the severe hazards associated with improper high-voltage handling and non-regulated cables.

Disclaimers and Limitation of Liability

“As-Is” Disclaimer

THE PLATFORM AND FACILITATED SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” Avensa expressly disclaims all implied or statutory warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Platform will be error-free, uninterrupted, or that Independent Providers will meet your specific expectations.

Liability Limitations

TO THE MAXIMUM EXTENT PERMITTED BY LAW: Avensa shall not be held liable for any indirect, incidental, punitive, or consequential damages (including lost profits, lost data, personal injury, or property damage) arising out of your use of the Platform or your interactions with Independent Providers. In no event shall Avensa’s total liability to you exceed the total cost of the specific service rendered.

Indemnification

You agree to indemnify, defend, and hold harmless Avensa Inc., its directors, employees, affiliates, and agents from any claims, damages, liabilities, and legal fees arising from:

1. Your use or misuse of the Platform.
2. Your violation of these Terms.
3. Any infringement of third-party rights (including those of Independent Providers).
4. Your submitted User Content.

Dispute Resolution and Binding Arbitration

Agreement to Arbitrate

Any controversies, disputes, or claims arising from or relating to these Terms (“Disputes”) shall be resolved exclusively through final and binding arbitration, rather than in court. By accepting these terms, you and Avensa mutually waive the right to a trial by jury and the right to participate in a class action lawsuit.

Arbitration Procedures

The arbitration shall be administered in accordance with standard commercial arbitration rules applicable in the Province of Ontario.

• Location: Unless otherwise agreed, arbitration will take place in Ontario, Canada.
• Process: For claims under $12,500, arbitration will be conducted based on submitted documents unless a hearing is deemed necessary.
• Exceptions: Both parties retain the right to seek injunctive relief in small claims court or a court of competent jurisdiction to protect intellectual property rights.

Opt-Out Provision for Modifications

If Avensa modifies this Dispute Resolution section, you may reject the changes by sending a written notice within 30 days of the effective change date to our legal department. Your notice must state your name and clear intent to reject the updated arbitration terms.

General Provisions

• Governing Law: These Terms are governed by the laws of the Province of Ontario, excluding its conflicts of law principles.
• Severability: If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect.
• Assignment: You may not assign or transfer your rights under these Terms. Avensa reserves the right to assign these Terms without restriction to affiliates, successors, or acquiring entities.
• Relationship: No employment, partnership, or agency relationship exists between you, Avensa, or any Independent Provider as a result of these Terms.
• Waiver: Avensa’s failure to enforce any right or provision herein does not constitute a waiver of that right.

Copyright Infringement & Legal Notices

All claims of copyright infringement or official legal notices should be directed to:

Avensa Technologies Inc.

Unit 203, The Office Space, 767 Barry Downe Rd, Sudbury, ON P3A 3T6, Canada

Email: info@avensa.ca

General notices from Avensa to you may be sent via email, SMS, or regular mail to the contact information associated with your account, and are considered valid 12 to 48 hours after transmission.